The Interaction between Humans and Robots: How does an Organisation Best Utilise Both Resources

The Interaction between Humans and Robots: How does an Organisation Best Utilise Both Resources
In this video interview, Dr William Yeoh Co-Director, IBM Centre of Excellence in Business Analytics at Deakin University, explores:
  • Where machine learning interaction is headed and how organisations can strategically prepare
  • Effectively integrating human and machine resources: identifying the most strategic roles for each
  • Progressing from prototyping: Implementing AI in the customer service environment

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