The Use of Virtual Assistants in Customer Service and Enhancing the Customer Experience

The Use of Virtual Assistants in Customer Service and Enhancing the Customer Experience
Hashching, which launched in August last year, is a marketplace for prospective home buyers to access pre-negotiated home loan deals through mortgage brokers. Eighty-one brokers are paying to use the Hashching platform, which offers them document and customer relationship management features to streamline application processes and lift customer service. Another 1200 brokers have registered their interest to join. Sapien Ventures has invested $1 million in Hashching, which has given the startup the necessary funds to develop its AI capabilities, including the implementation of Chatbots, artificial people which hold conversations with humans.

In this presentation from Artificial Intelligence for Enterprise 2016, 

Atul Narang, Founder/CIO, HashChing, explores:
  • Utilising existing content to help consumers with AI in the context of ChatBots 
  • Taking advantage of Virtual Assistants: why ChatBots is such a big opportunity
  • The use of machine learning & algorithms to effectively manage hundreds of incoming inquiries and help automate processes

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