26-27 September, 2017 | Bayview Eden, Melbourne, Australia

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The first of its kind in Australia, the AI for Enterprise Summit will look at how organizations can leverage AI technology to drive innovation, strategic direction and business growth.

Submission Form

AI For Enterprise 2017 Awards Application Form: Customer Experience Excellence

Best Use Case of AI for Customer Experience Excellence Through Predictive Analytics: An application case of AI that significantly improved the delivery of customer experience

AI For Enterprise 2017 Awards Application Form: Operational Efficiency and Performance

Best Use Case of AI for Operational Efficiency and Performance: An innovative application case that’s boosted resource productivity and driven cost efficiencies 

Exclusive Content

Key developments in AI across Australia in 2017:An inside look at how 3 organisations are using AI to drive efficiency and enhance customer service

In this eBook, Dan Taylor General Manager, Innovation at TAL, Agustinus Nalwan, AI Guild Leader at Carsales.com and Magda Cortez, Senior Product Manager at eBay (Gumtree) explore the approaches their organisations are taking to develop the strategy for AI, implement it into existing operations, and take data one step further and capitalise on ROI to ultimately improve customer service.

Bot.Me: A revolutionary partnership How AI is pushing man and machine closer together

With more than $5 billion in 605 deals of VC investment over last 2 years, artificial intelligence (AI) is poised to have a transformative effect on consumer, enterprise, and government markets around the world. While there are certainly obstacles to overcome, consumers believe that AI has the potential to assist in medical breakthroughs, democratize costly services, elevate poor customer service, and even free up an overburdened workforce. We dug deeper into those perceptions through an online survey of consumers and business decision makers, and an expert salon with thought leaders in the field. This original research unpacks key ways AI may impact our world, delving into its implications for society, service, and management.

Business Case

Download the Business Case now to convince your boss why you must attend the 2nd Annual AI for Enterprise Summit 2017 - the #1 AI Event in Australia. Get approval faster with this snapshot of reasons to attend, including a glimpse of our visionary speakers, case studies, key takeaways, and more!

Registration Form - Fast Track Your Attendance!

Want to fast track your registration to AI for Enterprise 2017? It's easy - just download, fill out this form and send it to registration@iqpc.com.au

The Interaction between Humans and Robots: How does an Organisation Best Utilise Both Resources

In this video interview, Dr William Yeoh Co-Director, IBM Centre of Excellence in Business Analytics at Deakin University, explores:
  • Where machine learning interaction is headed and how organisations can strategically prepare
  • Effectively integrating human and machine resources: identifying the most strategic roles for each
  • Progressing from prototyping: Implementing AI in the customer service environment

Working with bots: how Gumtree is using AI to improve customer service

In this case study, Magda Cortez, Senior Product Manager at Gumtree Australia shares insight into how Gumtree has set up their business internally to support AI and how they are designing and implementing ‘bots’ to drive innovation and a personalised CX.

Interviews

Interview transcript with Dr William Yeoh Co-Director, IBM Centre of Excellence in Business Analytics at Deakin University

In this video interview, Dr William Yeoh Co-Director, IBM Centre of Excellence in Business Analytics at Deakin University, explores:
  • Where machine learning interaction is headed and how organisations can strategically prepare
  • Effectively integrating human and machine resources: identifying the most strategic roles for each
  • Progressing from prototyping: Implementing AI in the customer service environment

Presentations

The Use of Virtual Assistants in Customer Service and Enhancing the Customer Experience

Hashching, which launched in August last year, is a marketplace for prospective home buyers to access pre-negotiated home loan deals through mortgage brokers. Eighty-one brokers are paying to use the Hashching platform, which offers them document and customer relationship management features to streamline application processes and lift customer service. Another 1200 brokers have registered their interest to join. Sapien Ventures has invested $1 million in Hashching, which has given the startup the necessary funds to develop its AI capabilities, including the implementation of Chatbots, artificial people which hold conversations with humans.

In this presentation from Artificial Intelligence for Enterprise 2016, 

Atul Narang, Founder/CIO, HashChing, explores:
  • Utilising existing content to help consumers with AI in the context of ChatBots 
  • Taking advantage of Virtual Assistants: why ChatBots is such a big opportunity
  • The use of machine learning & algorithms to effectively manage hundreds of incoming inquiries and help automate processes

Artificial Intelligence is Happening Now – Is It?

Artificial intelligence is shaping up to be the busiest buzzword of 2016. AI refers to a computer’s ability to not only process information in pre-programmed ways, but also look for new information, craft its own instructions to interpret it, and then go ahead and take whatever actions it thinks fit. By constantly ingesting new information no matter where it comes from or what format it comes in, the computer is able to “think” about problems and come up with plausible solutions. 
But is this just hype around advanced technology to process big data? Are people grossly underestimating how hard a task creating human-like intelligence is, and overestimating how close we are to achieving this?

In this presentation from Artificial Intelligence for Enterprise 2016, Professor Ryszard Kowalczyk, Intelligent Agents Technology Group, Swinburne University of Technology,  delves into the nitty gritty around the term ‘Artificial Intelligence’ and whether it will live up to expectations and definitions of its capabilities.

Whitepapers

Why Artificial Intelligence is the future of growth

Increases in capital and labor are no longer driving the levels of economic growth the world has become accustomed to and desires. Fortunately, a new factor of production is on the horizon, and it promises to transform the basis of economic growth for countries across the world.

Amplify You: Technology for People: the Era of the Intelligent Enterprise

How will the future unfold? What we know unequivocally is the digital revolution is here. It’s cascading across every industry, causing wide-scale enterprise disruption and wholly redefined customer expectations. Adaptability and a company’s ability to quickly rotate to the new has been critical – both for companies striving to become digital leaders, and for employees who are moving beyond the digital culture shock.

Artificial Intelligence and Robotics – 2017 Leveraging artificial intelligence and robotics for sustainable growth

This whitepaper from PwC explores the definition of Artificial Intelligence, how AI is being adopted in India and the impact of AI initatives.