Head of Artificial Intelligence and Digital Transformation
3:50 PM CASE STUDY: International Keynote: How To Use Artificial Intelligence To Increase Productivity, Customer Experience And Commercial Success
Artificial Intelligence is well known to have the potential to reduce the workload of your employees, improve productivity, provide a cost saving and significantly improve your customers’ experience! In this session Christophe will discuss his experience in implementing Artificial Intelligence and exactly what that looks like. He will discuss the importance of setting a vision, getting executive buy in and how he is empowering his AI team to lead the change in the organisation. AXA has had to go through a complete transformation from a traditional legacy business to digitally savvy to meet their customers expectations. Christophe has been exploring the use of AI to improve customer experience and specifically ensuring they are future-proofing themselves for the next two to ten years!
- Implementing a roadmap and understand the AXA journey to implement artificial intelligence technology that provides a commercial benefit to ensure you can future proof yourself
- Determine how to improve customer experience through artificial intelligence with the use of Cognitive Automation, Chatbots and automating decision making
- Understanding the culture shock that can be experienced when trying to implement AI and how to get your leadership team and employees comfortable with the transformation
- Looking at mindset change, leadership change and resourcing for an AI transformation