General Manager of Big data and Analytics
9:10 AM Telstra’s AI Journey
AI and machine learning allow companies to deliver a level of personalisation and proactive care that was once reserved for those with a personal banker / shopper / concierge, to each and every customer. Bringing this personal touch to the mass market consumer has necessitated a new focus on accelerating, streamlining and operationalising analytical processes. In addition, machine learning has been reengineering the way software and systems are built, enabling smarter networks, natural language interfaces, and extracting knowledge from unstructured data. This talk will discuss our journey, key challenges, and early applications of AI at Telstra.